FAQ

Shipping Information:

• Order Processing Time: We take 1-3 days to process your order after purchase is complete. We will send an email notification with tracking once it ships. 

• Shipping Method: By default, we ship via ground shipping unless otherwise specified.

• Expedited Shipping: If you need your order sooner, please email us at luxandluz@gmail.com immediately after placing your order to arrange expedited shipping.

Vintage Jewelry Details:

• Condition: Our vintage jewelry pieces are unique and may show signs of age, adding to their charm and character. If you have concerns or need additional photos before purchasing, please contact us. Most pieces remain in their natural state with minor imperfections. Please note that oxidization may occur over time with jewelry, it is at the discretion of the purchaser to clean and maintain their pieces as desired.

Return Policy:

• Returns: If you find yourself less than enchanted with your chosen piece, i will accept returns within one week of the original shipment date.

• Condition: Items must be returned in their original shipped condition.

• Shipping Costs: Customers are responsible for return shipping costs.

Gold Fill vs. Gold Plated Jewelry:

• Gold Fill: Our gold fill jewelry uses a thicker layer of gold bonded to a base metal, offering durability and a longer lifespan.

• Gold Plated: Gold plated jewelry has a thinner layer of gold electroplated onto a base metal, suitable for occasional wear.

Pricing Information:

• Pricing: Our items are priced based on the rarity of the objects and the craftsmanship involved in creating each piece.

• Labor of Love: Each piece in our collection is meticulously crafted with passion and attention to detail.